Refund policy

Cancellations

Orders can only be cancelled by House of Trays. A customer can call up the customer care at +91 8879 261 969 (Monday to Saturday from 11 AM to 6 PM excluding National Holidays) to cancel the order before it’s dispatched. Please note that orders may be shipped ahead of customers receiving an SMS or email notification. We reserve the right to cancel any order at its discretion and refund the amount to its customer. Orders may be cancelled because of non-availability of products or for other reasons that not in control of HOT. In case the order is cancelled by HOT, the complete payment is a credit to the customer’s updated bank or credit card account. Order Modifications can only be done via Order Cancellations. In case the customer cancels the order after it is already shipped and is in transit, the customer is liable to pay online charges, handling charges and shipping charges. Purchase amount will be refunded after deducting all the charges.

Product Returns

Returns are not accepted unless the item purchased is defective. Products purchased online can be returned within 48 hours in case of a manufacturing defect or if the product is damaged during transit. Place your product return request by calling our customer care number at +91 8879 261 969 between 11:00 AM to 6:00 PM on working days. Items to be returned should be unused and should not be broken or tampered with. Items to be returned should have a receipt or proof of purchase. They should be returned in the same condition in which they were received with the original tags and packing intact.

Refund Once we receive the returned product, we will fully examine it to check if you are entitled to a refund or replacement of the product. If you are entitled to a replacement or a refund, we will replace the product or refund the purchase price using the original payment method in 10-12 business working days.