Shipping policy

Order Processing & Status

Orders placed by 3:00 PM between Monday to Saturday will be processed the same day. Orders received after 3:00 PM or on Sunday will be processed the next day. Information regarding the status of your order will be sent to you via Email and by SMS (please opt for this)

Delivery Locations

The product is delivered through our network of courier services. We deliver to major metro cities and also to a few Tier-2 and Tier 3 cities. We continuously try to expand our presence and also shorten our delivery lead time. We will keep the customers informed of our developments.

Delivery Time

After the order is placed, the product is usually delivered within 3-4 business days depending on product availability. Bulk orders may, however, take longer to get delivered. Products for which the dispatch date is longer than the standard specified above, additional time for delivery is required. Orders with restrictions by the courier service may either take longer to deliver or may have to be cancelled altogether. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery or the items ordered. Products can also be delivered in separate shipments.

Non-receipt of package

Our delivery partners will attempt to deliver the package twice before it is returned to our warehouse. Please provide your mobile number along with the delivery address as it will help expedite the delivery process. We apologize for any delays in deliveries. Our courier partners can sometimes be slower than expected. If the order delivery confirmation is sent by email or SMS, it indicates that the product has been delivered. If the status of the order is indicated as “returned”, the package is returned to the warehouse due to incorrect address. The correct address will be taken from the customer post which the shipment will be resent to the customer. For any issues, please mail us at mewadaenterprise09@gmail.com or call us at +91 8879 261 969.

Disclaimer:

The shipping policy is designed in the best interest of our valued customers. The policy may be changed in time without prior intimation and it is House Of Trays’s sole prerogative to change them. We will try our best to deliver the product on time. However, delays due to unnatural events like riots, bands, natural calamities and pandemics are out of our control and may affect the delivery schedule. Issues arising at the courier’s end are also out of our control. However, we will do everything in our capacity to ensure the delivery of products at your doorsteps.

Refusal of Service:

House Of Trays provides services to all potential customers based on geographical reach mentioned on our website. However, we reserve the right to refuse services to anyone (including those residing within the geographical regions served by HOT) and at any time without the need to cite any reasons thereof.